April 11, 2025
Release Highlights
General Navigation
Introducing Your New Client Support Virtual Assistant
We are excited to introduce our innovative AI-powered client support assistant, designed to enhance your customer experience and streamline your support. The assistant brings a new level of efficiency, accuracy, and personalization to every interaction, ensuring you receive the best possible assistance, quickly and seamlessly.
Key Features
24/7 Availability: The virtual assistant is always ready to assist, offering round-the-clock support, ensuring no query goes unanswered, no matter the time.
Instant Responses: With real-time processing, our assistant can respond to inquiries instantly, allowing you to query the knowledge base in real time.
Personalized Assistance: The assistant can remember user preferences and offer tailored solutions to your specific needs.
Seamless Handover to Human Agents: If our virtual assistant can't resolve an issue, you will still be able to submit a ticket to our client support team for help.
We are confident that this assistant will significantly enhance our client support capabilities, offering a seamless blend of automation and human expertise. To minimize any interference with the current UI, it will be in the same location as our feedback tool, which can still be used to provide feedback on the application itself.
Other Updates
Classic UI for Integrations no longer available
The new UI for Integrations will now be the default view accessible from the navigation menu, regardless of a user's toggle setting for "Try the New UI." All users will directly access the enhanced, updated interfaces, without needing to manually enable the new UI toggle. Users will still have control over the toggle to access the classic versions of Audience Builder.
Omeda Academy Added to the Help Center
Users can now access the Omeda Academy via the Help Center, found in the top menu bar under the 'Resources' section.
Table of Contents
Email Builder
Heat Map Fixes
General bug fixes with content not being displayed properly in deployment Heat Map.
Lead Scoring
Multi-Selection for Email Clicked Rule Type
Users can now select multiple deployment types within a single rule condition. The deployment types dropdown allows users to choose multiple values, with an OR/AND operator located below the dropdown fields to customize the logic between selected deployment types.
Multi-Selection for Email Opened Rule Type
Users can now select multiple deployment types within a single rule condition. The deployment types dropdown allows users to choose multiple values, with an OR/AND operator located below the dropdown fields to customize the logic between selected deployment types.
Multi-Selection for Web Page Visit Rule
Users can now select multiple web pages within a single rule condition. The web pages dropdown allows users to choose multiple values, with an OR/AND operator located below the dropdown fields to customize the logic between selected web pages.
SMS
Resubmit Message Types
Users can now resubmit previously rejected SMS message types from the UI.
Questions?
Omeda customers should reach out to their Client Success Manager or search the Knowledge Base for assistance. Comprehensive platform training can also be found on the Omeda Academy.
If you’re new to Omeda, please reach out to sales@omeda.com for assistance.