User Guide - Knowledge Base

Summary

The Omeda Client Knowledge Base is an integrated version of our Knowledge Base directly tied to your Client Support Portal. This integration allows for a more connected approach between Clients submitting support tickets, having intelligent access to help content, and our internal teams leveraging help content directly within tickets during execution to speed up response times and time to resolution.

The following is an overview of the features and functionalities available to you as a Client Support Portal users.

NOTE: The existing “stand-alone” Knowledge Base will continue to be available at training.omeda.com, or you can access it directly here.

Intelligent article suggestions when submitting tickets

When you create a ticket in your Support Portal, you will see suggestions for Knowledge Base articles related to the topic, based on the Ticket Summary, in case this article will answer your question or provide additional info to describe your support request.

Searching the Knowledge base within your Omeda Support portal

You can also search directly for a Knowledge Base topic by using the “Search” icon in your Portal right header, next to your Requests button for any article related to the topic:

The Knowledge Base articles will then directly display in your Portal, no need to access it separately:

CLIENT-facing Enhancements

When you create a ticket in your Support Portal, you will see suggestions for Knowledge Base articles related to the topic, based on the Ticket Summary, in case this article will answer your question or provide additional info to describe your support request.

You can also search directly for a Knowledge Base topic by using the “Search” icon in your Portal right header, next to your Requests button for any article related to the topic:

The Knowledge Base articles will then directly display in your Portal, no need to access it separately:

Questions?

Should you have any questions about the Omeda Knowledge Base, please contact email the training team.